Effective Date: 25 July 2025
Last Updated: 25 July 2025
Thank you for choosing ForemadeGo (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use the ForemadeGo mobile application and services (the “App”).
By using ForemadeGo, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
a. Personal Information
- Full name
- Phone number
- Email address
- Profile photo (optional)
- Delivery address and recipient contact details
b. Location Data
- Real-time GPS location of delivery personnel (used for routing and delivery tracking)
c. Delivery and Verification Data
- Package information and delivery instructions
- Delivery status updates
- Proof of delivery including:
- Photographs of the item delivered
- Photographs of the recipient (with consent, where required by law)
- Delivery signatures or notes
d. Device and Technical Data
- IP address
- Device type and OS
- App activity logs (e.g., crash reports, log-in times)
e. Communication Metadata
- Time and participants of in-app calls and messages (we do not store message content unless required for dispute resolution)
2. How We Use Your Information
- Facilitate delivery tracking and verification
- Improve delivery success and transparency
- Enable communication between users
- Provide customer support and resolve disputes
- Ensure safety and accountability in all deliveries
- Comply with applicable laws and regulations
3. Sharing Your Information
- Delivery recipients and delivery personnel, to enable successful deliveries
- Service providers who support our operations (e.g., hosting, mapping, analytics)
- Legal authorities, if required by law
- Business partners in the event of a merger, acquisition, or asset transfer
We do not sell your personal information.
4. Data Retention
We retain your data only for as long as needed to fulfill delivery, support, legal, or operational requirements. Once data is no longer needed, we securely delete or anonymize it.
5. Data Security
We use appropriate physical, technical, and administrative safeguards to protect your information. However, no digital system is completely secure. By using the app, you accept this risk.
6. Your Rights
Subject to local laws, you may have the right to:
- Access the data we hold about you
- Request correction or deletion
- Withdraw your consent
- Object to certain processing activities
- File a complaint with a relevant data protection authority
You may exercise these rights by emailing us at privacy@foremadego.com.
7. Children’s Privacy
ForemadeGo is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it immediately.
8. International Data Transfers
Your data may be processed in countries outside of your own. When this occurs, we ensure that appropriate safeguards are in place to protect your information.
9. User Responsibilities
As a user of ForemadeGo, you are responsible for:
- Providing accurate and truthful information within the app
- Using the app in a lawful, respectful, and professional manner
- Securing your account credentials and device access
- Respecting the privacy of recipients and other users
- Ensuring that any photos or data collected (e.g., recipient photos) are captured respectfully and in line with local privacy laws
- Immediately reporting any misuse, data breach, or suspicious activity to privacy@foremadego.com
Abuse of the app, misuse of personal data, or any unauthorized activity may result in suspension or termination of your access to the platform.
10. Updates to This Policy
We may update this Privacy Policy occasionally. When we do, the “Last Updated” date will be revised. Your continued use of the App constitutes acceptance of any changes.
11. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
Email: privacy@foremadego.com
